Safaricom yakana madai ya udukuzi huku ikiomba walionufaika na data, muda wa maongezi kurejesha

Kulikuwa na sintofahamu Jumatano baada ya madai  kuibuka kwamba mitambo ya safaricom ilidukuliwa na mtu asiyejulikana na kuruhusu wateja kunufaika na data pamoja na muda wa maongezi wa bwerere inayogharimu mamilioni ya pesa.

Ripoti ambazo hazikuthibitishwa zilisema kwamba  mdukuzi huyo alidukua mfumo wa mitambo ya Safaricom na kuwaruhusu  wateja kunufaika na  idadi ya kubwa ya  data bila malipo.

DCI Kinoti Amshtumu Murgor, Sarah Wairimu Kwa Kutumia Kesi Yake Kulipiza Kisasi

Inasemekana kampuni hiyo ilipata hasara ya data ya thamani ya  kima cha shilingi milioni 500 na muda wa maongezi wenye thamani ya shilingi 1 milioni.

Hata baada ya polisi kusema wamemkamata mhusika, Safaricom ilitupilia mbali madai hayo na kusema ni uvumi tu.

Safaricom inawaomba  wale ambao walijipatia data na muda wa maongezi bila malipo na kinyume  cha sheria  kufika katika maduka yao ya karibu ili kurekebisha makosa hayo.

DCI Kinoti Amshtumu Murgor, Sarah Wairimu Kwa Kutumia Kesi Yake Kulipiza Kisasi

Kamishna wa kaunti ya Kiambu Wilson Wanyanga alisema maafisa wamemkamata mtuhumiwa huyo huko Juja na jamaa huyo atafikishwa  mahakamani Alhamisi. Aliwaambia waandishi wa habari mtuhumiwa huyo  alikamatwa na kadi za safaricom  1,000 za Simu.

Wanyanga alisema mtuhumiwa huyo, anaamika  kuwa mwanafunzi wa chuo kikuu, alidukua mfumo wa mtambo wa Safaricom na kuruhusu wateja kupata bidha hizo muhimu ambazo huwa ndiyo pato kubwa sana kwa kampuni hiyo.

Safaricom, hata hivyo, walikanusha kuwa hawakujua madai hayo. Meneja wa mawasiliano ambaye  hakutaka jina lake liwekwe wazi alisema kwamba  polisi walikuwa wamekamata watu wengi ambao wanatekeleza uhalifu wa kubadilisha kadi za simu na kuibia watu pesa kutoka M-Pesa.

“Hatujui kuhusu ya utapeli wa aina hii. Hatuna habari kuhusu kukamatwa kwa mtu yeyote aliyehusika. Tunachojua ni kwamba polisi wamekuwa macho kwa wabadilishanaji haramu wa kadi za simu na na watapeli wa M-Pesa. “alisema.

 

Kenyans unhappy with Safaricom after Mpesa hitch

Safaricom customers were on Saturday left stranded after the company developed a technical hitch in its servers.

Those who tried to access the Mpesa services could not with the company saying the issue was as a result of database degradation.

The company sent an apology to its customers after the problem persisted for over 5 hours.

In a statement, the mobile company said it had deployed its engineers to restore the services.

“We regret to notify our customers and partners that Mpesa services are currently unavailable due to a database degradation leading to loss of service,” read part of the statement.

“We deeply regret any inconvenience caused and we will give an update once our services are available,” read another part.

However, this did not go down well with some of its users who hit back saying it was unfair for the company to remain silent for over 5 hours only to issue a statement in the night.

“Why don’t you just send your customers a text immediately you note these kind of problems? This is 3 hours later! Unpaid bills, unpaid shopping, etc.. This is incompetence on your part to say the least!,” said James Ngugi.

While another user demanded to know the fate of Kenyans who had undergone harassment for failing to pay their bills, another said he should be compensated for lack of meals in his house.

Carol Waudi said, “Issuing a notification 5hrs later. Withdrew money from an agent miles away now don’t know when the system is back the transaction will have gone through or you are going to reverse”.

Miss Bosibori in her comment said it was unacceptable for Safaricom to promise customers quality service and it just fails.

“Now I’m stranded yet I have money,’ she said.

Last year Safaricom subscribers were unable to make calls after the company experienced a technical fault on its network.

Services were disrupted countrywide following the glitch that affected voice calls, SMS, and internet connectivity.

The company apologised for the disruption saying they had a hitch on their core GSM server.

Those who attempted to make calls could not do so as they were disconnected.

The Star